FAQ — Frequently Asked Questions
All answers to commonly asked questions at 7kyat
From deposits and withdrawals to bonuses, how to play slots, and using 7kyat on mobile — here are clear answers to the questions our players ask most.
What you should know before you start
Whether you're new to 7kyat or a long-time player, the most common questions are about deposits and withdrawals, claiming bonuses, choosing slots, and getting the best experience on mobile. This FAQ page covers all of those questions in organised sections with clear answers. If you still can't find what you're looking for, reach out via 24/7 Live Chat or Email and we'll help you out.
Devices & How to Use
On Android, open Chrome and go to 7kyat.mom. Tap the menu (⋮) at the top right and select "Add to Home Screen". On iPhone, open Safari, tap the Share button, and select "Add to Home Screen". This lets you open the site in one tap just like an app, and nothing is stored on your phone.
If your connection drops during a game, the game session stays recorded on the server. When you reconnect, any unfinished spin or bet can be resumed. Deposit and withdrawal transactions will remain pending on the server and your balance will display correctly once you log back in. If the problem persists, contact us via 24/7 Live Chat.
Yes. 7kyat.mom is a fully functional website that works on mobile browsers. You can play all games and make deposits and withdrawals from any browser — Chrome, Firefox, Safari — without downloading an app. Keeping your browser updated to the latest version will help games run more smoothly.
Clear your browser cache. In Chrome, go to Settings → Privacy and Security → Clear browsing data, select Cached images and files, and tap Clear data. Then reload the site. If it is still slow after clearing the cache, check your internet signal or contact us via 24/7 Live Chat.
7kyat works well on smartphones and tablets running Android 8.0 or above, iPhones and iPads running iOS 13 or above, and Windows or macOS PCs using a modern browser. The responsive design adapts to any screen size. Some game graphics may load a little slower on older phone models.
Slots & Jackpot
If you have a small budget, choose slots that let you adjust your bet size in small steps. Low volatility slots pay out more often even at smaller amounts, so your balance lasts longer. Whatever you play, set your own budget limit and stick to it — making the right choice means more playing time.
A Progressive Jackpot is a jackpot that grows with every spin made by players. When one player hits it, the prize amount resets and starts building up again. There is no way to predict exactly when or who will hit it, and every player has an equal chance.
High Volatility slots do not pay out as often, but when they do the prize can be large. Low Volatility slots pay out more frequently but the amounts are smaller. Medium Volatility falls in between the two. You can choose the type that suits your playing style and budget.
Some slots offer free play in Demo Mode so you can understand the game mechanics before betting. In Demo Mode you play without real money. However, any winnings in Demo Mode cannot be withdrawn — you need to log in and play with real money to be able to cash out winnings.
RTP (Return to Player) is the theoretical percentage of total bets that a slot returns to players over time. It is a long-term statistical figure, not a guarantee that you will win on any individual session. Rather than picking a slot based on RTP alone, choose based on your style and the volatility that suits you.
Withdrawal Questions
If your withdrawal request is pending, it is normally completed within 5 to 30 minutes. It may take longer if your account details do not match or your bonus wagering requirement is not yet met. If it has been over 30 minutes and you still have not received your funds, contact us via 24/7 Live Chat with your request number and we will check it for you.
The minimum withdrawal amount at 7kyat is 30,000 Ks. Requests below this amount cannot be processed. You can withdraw via KBZPay, Wave Money, AYA Pay, or Bank Transfer, and the usual processing time is 5 to 30 minutes.
Bonus funds can only be withdrawn after the wagering requirement is met. You must place total bets equal to the bonus amount × 20 before you can request a withdrawal of your bonus winnings. For example, if you receive a bonus of 24,000 Ks, you need to wager 480,000 Ks in total before withdrawing.
Yes. Withdrawals at 7kyat are available 24 hours a day, 7 days a week. You can submit a withdrawal request at night or on weekends, and the usual processing time is 5 to 30 minutes. If you have any issues, contact us via 24/7 Live Chat at any time.
No. For security reasons, withdrawals are only sent to the KBZPay, Wave Money, or AYA Pay wallet registered under your own name when you opened your 7kyat account. Withdrawals to a third party's name are not allowed — you can only withdraw to your own account.
Bonuses & Promotions
Slots games generally contribute 100% toward the wagering requirement. Live casino games such as Baccarat, Roulette, and Dragon Tiger may only contribute at a reduced rate or may not contribute at all, as stated in the promotion terms. Before claiming a bonus, check the terms to see which games qualify.
The wagering requirement is calculated as bonus amount × 20. For example, if you deposit 20,000 Ks you receive a 120% bonus of 24,000 Ks, giving you a balance of 44,000 Ks, and your wagering requirement is 24,000 × 20 = 480,000 Ks. If you deposit 340,000 Ks you receive the maximum bonus of 200,000 Ks, and your wagering requirement is 200,000 × 20 = 4,000,000 Ks.
No. The 120% welcome bonus is available once per account, for the first deposit only. It cannot be claimed again on your second or any subsequent deposits. Check the Promotions section for currently available offers.
Once you open a 7kyat account, the welcome bonus will be credited automatically when you make your first deposit. Deposit a minimum of 10,000 Ks and you will receive 120% of your deposit as a bonus, up to a maximum of 200,000 Ks. To withdraw the bonus, you must complete wagering of bonus amount × 20.
Can't find the answer you're looking for?
If you have questions not answered in this FAQ, 7kyat's customer service team is available 24/7 in Myanmar language. You can reach them instantly via Live Chat or by Email.
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